Return & Refund Policy

Last updated: March 20, 2023

Thank you for shopping at SoftLizen Store.
At SoftLizen Store, our top priority is customer satisfaction. If you are not completely satisfied with your purchase, we offer the following refund policy.

Returns are on us

If you receive a defective or incorrect product from us, it will be returned free of charge. Please email us at for a return shipping label and instructions.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SoftLizen Store.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to SoftLizen, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By visiting this page on our website:
  • By phone number: +1 (510) 322-7780
  • By mail:
  • By Address: Florida, United States

Your refund will be processed, and a Money will automatically be applied to your credit card or original method of payment. Refund processing depends on your bank and usually takes 3-10 working days.

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since the purchase time, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the us. There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Shipping costs are non-refundable.

Our company is not liable for the cost of returning goods. You will be responsible for paying for your own shipping costs for returning your item. Returns that are damaged, soiled, altered, or that don’t come with your ordering information inside the package will not be accepted.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Damaged Product Guarantee

We pride ourselves in providing only the best service for our customers. Please send us pictures or video of the item to Our email to forward the information to Quality Control to help prevent such a situation in the future. We will arrange a reshipment of the new item to you as soon as we receive a proof showing the damaged product.

Order Cancellation

Cancellation requests after 24 hours will be subject to a 0% administration fee, whether or not your order has been shipped. The orders that have been shipped cannot be canceled under any circumstances. You will be responsible for return shipping charges.

Misdelivered Packages

Packages that are shipped to a different or wrong address due to an incorrect address being provided at checkout are not eligible for a refund of any kind. We may attempt to contact you if we believe that the address you provided may be incomplete or invalid, however it is your responsibility to provide an accurate address to avoid complications.

Contact Information


Phone: +1 (510) 322-7780

Address: Florida, United States